Welcome to the Polaroid Store FAQ. We’ve curated answers to the most common questions about our analog photography products and services, crafted with the same care we put into selecting every camera and film in our collection.
Product Questions
What types of film and cameras do you offer?
We specialize in analog photography equipment including 110 Film, 120 Film, 35mm, 4×5 Film, Instant Film, Medium Format, and Polaroid formats. Our camera selection ranges from vintage classics to modern instant cameras, along with accessories like camera cases, straps, and instant optics.
Do you carry rare or hard-to-find film formats?
Yes! We pride ourselves on offering rare finds and specific formats that film enthusiasts and collectors seek for their creative projects. Our collection is carefully curated to include both popular and hard-to-find analog photography tools.
Shipping & Delivery
Where do you ship and how long does delivery take?
We ship worldwide (except some Asian countries and remote locations). Orders process in 1-2 business days from our New York headquarters. Standard shipping via DHL/FedEx takes 10-15 days after shipment ($12.95). Free EMS shipping for orders over $50 takes 15-25 days after shipment.
How is my order packaged?
We package your vintage cameras and delicate films with protective materials to ensure they arrive in perfect condition, ready to capture life’s moments. We treat your photographic tools with the same reverence we have for the art form itself.
Will I receive tracking information?
Yes, we provide transparent tracking once your order ships, allowing you to follow your package’s journey—adding to the anticipation that makes film photography so special.
Payment & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal—providing flexible payment options for our global community of analog photographers.
Can I modify or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so timely communication is essential.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Please contact our support team to initiate the process. We want you to be completely satisfied with your Polaroid Store experience.
What if my items arrive damaged?
While we take great care in packaging, if your items arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.
Account & Support
Who can I contact for additional questions?
Our team of analog photography enthusiasts is here to help! Email us at [email protected] for personalized assistance with any questions about our products or your order.
Thank you for choosing Polaroid Store as your partner in creative expression. We’re honored to deliver the tools that help you capture memories that last a lifetime.