At Polaroid Store, we understand that every photograph tells a story, and we want your experience with us to be as flawless as a perfectly exposed shot. If your purchase doesn’t meet your expectations, our returns and exchanges policy is designed with the same care we apply to curating our vintage cameras and delicate film formats. We aim to make the process straightforward for our global community of analog photographers, from seasoned collectors in Europe to emerging artists in the Americas.

Returns & Exchanges Policy Overview

  • Return Window: You may return or exchange most items within 15 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and include all accessories (e.g., camera straps, cases).
  • Non-Returnable Items: Due to the sensitive nature of photographic materials, the following products cannot be returned or exchanged for hygiene and safety reasons:
    • All film products (e.g., 110 Film, 120 Film, 35mm, 35mm Film, 4×5 Film, Instant Film, Polaroid films including 8×10, SX-70, and new Polaroid stock)
    • Motion Picture film
    Please handle these with care, as returns are only accepted if the item is defective upon arrival (see Defective Items below).
  • Shipping Costs: Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped). For exchanges, we’ll cover the cost of reshipping the replacement item.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order details and reason for return or exchange. Our enthusiast team will respond within 1-2 business days to guide you.
  2. Prepare Your Package: Securely pack the item(s) in the original packaging, including any accessories like camera cases or straps. For cameras, ensure they are free of damage and in resalable condition.
  3. Ship the Item: Send the package to our headquarters at:
    Polaroid Store Returns
    4898 Forest Avenue
    New York, US 10011
    We recommend using a tracked shipping service (e.g., DHL, FedEx) for safety, as we cannot be responsible for lost returns.
  4. Inspection and Processing: Once received, our team will inspect the item within 3-5 business days. If approved, we’ll process your refund or exchange promptly.

Refund Details

  • Refund Timeframe: Refunds will be issued within 5-7 business days after we approve the return. The funds may take additional time to appear in your account, depending on your payment method and financial institution.
  • Refund Method: Refunds are processed to the original payment method used during purchase (e.g., Visa, MasterCard, JCB, or PayPal). For PayPal payments, the refund will go back to your PayPal account.
  • Deductions: The original shipping fee (e.g., $12.95 for standard transport) is non-refundable, unless the return is due to our error.

Defective or Incorrect Items

If you receive a defective item (e.g., a camera that doesn’t function) or the wrong product, contact us immediately at [email protected]. We’ll cover return shipping and provide a full refund or exchange, including any shipping costs.

Return/Exchange Request Template

To streamline your request, use the template below when emailing us. Copy and paste it into your email, filling in the bracketed details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Polaroid Store Team, I would like to request a [return/exchange] for my order placed on [Order Date]. Below are the details: – Order Number: [Your Order Number] – Item(s) for Return/Exchange: [List the product(s), e.g., “120 Film Camera”] – Reason: [e.g., “Item doesn’t meet expectations” or “Defective product”] – Preferred Action: [Refund / Exchange for (specify alternative product)] I have reviewed the returns policy and confirm that the item(s) are unused and in original packaging. Please advise on the next steps. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Note: This policy applies globally, but we cannot accept returns to addresses in Asia or remote areas due to shipping constraints. For questions, reach out to our analog photography enthusiasts at [email protected]. We’re here to help preserve your photographic journey with the same dedication we bring to every vintage camera and film roll.